RETURNS & REFUNDS POLICY
The Obsession Reading Hair & Beauty
1. Overview
We want our customers to be happy with their purchase. Please read this Returns & Refunds Policy carefully before placing an order, as certain items are non-returnable due to hygiene and safety reasons. This policy applies to all orders placed within the United Kingdom.Non-Returnable & Non-Refundable Items (IMPORTANT)
For hygiene and safety reasons, we do not accept returns, refunds, or exchanges on the following items:- Human hair extensions
- Synthetic hair extensions
- Clip-in hair extensions
- Wigs
- Ponytails
- Braids
- Any hair products that have been opened, worn, used, or tampered with
Cosmetics & Beauty Products
Cosmetic and beauty products cannot be returned or refunded if:- The product has been opened or used
- The hygiene seal has been broken
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Where a fault is confirmed, we will offer:
- A replacement, or
- A refund (where applicable), in accordance with UK consumer law.
Change of Mind
We do not accept returns for change of mind on:
- Human hair extensions
- Synthetic hair extensions
- Wigs
- Hair extensions
- Cosmetics
Please review product descriptions carefully before ordering.
Refund Processing
Approved refunds (where applicable) will be processed to the original payment method within 5–7 working days after approval.
Contact Us
If you have any questions regarding this policy, please contact us before placing an order.
📧 Email: Obessionreading@yahoo.com
📍 Location: Reading, United Kingdom
